Privacy Policy

1. Introduction

Joint-Minds Cooperative Multipurpose Society Ltd ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

By using our services, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Full name and contact information (address, phone number, email)
• Date of birth and gender
• National identification number (NIN) or other government-issued ID
• Employment information and salary details
• Bank account information for transactions
• Next of kin information
• Photograph for identification purposes
• Signature specimen

2.2 Financial Information

• Savings and contribution history
• Loan application and repayment records
• Share capital contributions
• Dividend payments and welfare benefits

2.3 Technical Information

• Device information and browser type
• IP address and location data
• Login timestamps and session information
• Usage patterns and preferences

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing membership applications and maintaining member records
• Managing your savings accounts, loans, and share capital
• Processing financial transactions and disbursements
• Communicating important notices, updates, and promotional materials
• Verifying your identity for security purposes
• Complying with legal and regulatory requirements
• Improving our services and member experience
• Conducting internal audits and maintaining financial records
• Detecting and preventing fraud

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Regulatory Bodies: When required by law or to comply with cooperative regulations
• Financial Institutions: For processing transactions and verifying account information
• Service Providers: Third-party vendors who assist in operating our services (under strict confidentiality agreements)
• Legal Requirements: When necessary to protect our rights or comply with legal proceedings
• Guarantors: Limited information may be shared with loan guarantors as part of the loan process

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage with access controls and authentication
• Regular security assessments and updates
• Staff training on data protection and privacy
• Physical security measures at our office premises
• Regular backup procedures to prevent data loss

6. Data Retention

We retain your personal information for as long as your membership remains active and for a period thereafter as required by cooperative regulations and applicable laws. Financial records are maintained for a minimum of six (6) years after the end of the financial year to which they relate. When your data is no longer required, it will be securely deleted or anonymized.

7. Your Rights

As a member, you have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Portability: Request transfer of your data in a machine-readable format

To exercise any of these rights, please contact us using the information provided below.

8. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. Essential cookies required for the operation of our member portal cannot be disabled.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify members of significant changes through our website or direct communication. The date of the latest revision will always be indicated at the top of this page.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: